Your personal data belongs to you. This page explains exactly what hyph collects, why we collect it, and how we keep it safe for every player in the Philippines.
When you register and use hyph, we collect the personal information needed to operate your account and keep the platform secure. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or withdrawals. We also collect technical data such as your IP address, device type, browser version, and session activity logs to help us detect fraud and improve platform performance. You may also provide additional information voluntarily, such as when you contact our support team or respond to a survey. We only collect what is genuinely necessary to deliver a safe and enjoyable experience for players in the Philippines.
hyph uses your personal data to create and manage your account, process depositsand withdrawals, verify your identity, and provide customer support. We also use your data to comply with our legal and regulatory obligations, including anti-money laundering checks required under Philippine law. Your activity data helps us personalise your experience, such as remembering your preferred games and displaying relevant platform updates. We may use your email or mobile number to send you important account notifications, security alerts, and service updates — we do not send unsolicited marketing messages without your consent. We never sell your personal information to third parties for their own marketing purposes.
hyph shares your personal data only where it is strictly necessary and lawful to do so. We work with trusted service providers — such as payment processors and identity verification partners — who are contractually required to handle your data securely and only for the purposes we specify. We may disclose your information to government authorities or regulators in the Philippines if required by law, court order, or to prevent fraud and protect the safety of other players. We do not share your data with advertisers, data brokers, or any third party for commercial profiling. Any partner who receives your data is bound by confidentiality obligations and data protection standards consistent with the Philippine Data Privacy Act of 2012.
hyph uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your device. We use session cookies, which expire when you close your browser, and persistent cookies, which help us recognise you on return visits. We do not use third-party advertising cookies or cross-site tracking technologies. You can manage or disable cookies through your browser settings at any time, though doing so may affect certain features of the platform. Our use of cookies is limited to what is necessary for security, functionality, and basic analytics to improve the player experience.
We take the security of your personal data seriously and apply industry-standard technical and organisational measures to protect it. All data transmitted between your device and hyph is encrypted using secure protocols. Access to personal data within our organisation is restricted to authorised personnel who need it to perform their duties. We conduct regular security reviews and promptly address any vulnerabilities identified. In the unlikely event of a data breach that affects your rights, we will notify you and the relevant Philippine authorities in accordance with our legal obligations under the Data Privacy Act of 2012.
hyph retains your personal data for as long as your account is active and for a reasonable period thereafter to comply with legal, regulatory, and audit requirements. Under Philippine anti-money laundering regulations, certain transaction records must be kept for a minimum period even after account closure. Once the retention period has expired and there is no legal basis to keep your data, we securely delete or anonymise it. If you request account closure, we will process your request promptly and inform you of the applicable retention periods for specific categories of data. You may contact our support team via the FAQ page for more details on how long specific data is held.
As a player in the Philippines, you have rights under the Data Privacy Act of 2012, including the right to access the personal data we hold about you, the right to correct inaccurate information, and the right to request deletion of your data where there is no lawful basis for continued processing. You also have the right to object to certain types of processing and to withdraw consent where processing is based on consent. To exercise any of these rights, please reach out to our support team through the FAQ page and we will respond within the timeframe required by law. We are committed to handling all data rights requests fairly, transparently, and without undue delay.
hyph may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify registered players via email or a prominent notice on the platform before the changes take effect. The date at the bottom of this page always reflects when the policy was last revised. Continued use of the platform after a policy update constitutes your acceptance of the revised terms. We encourage you to review this page periodically so you are always informed about how your data is being protected.
Last updated: January 2025. This Privacy Policy applies to all users of hyph in the Philippines.
Quick answers to what Filipino players ask most about data and privacy on hyph.
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